Nigel Beauty Emporium FAQ
For questions, concerns, suggestions, and comments (good and bad),
please call, fax or email us.
Your satisfaction is our priority, and your feedback is always
welcome. And, thank you for being the best part of Nigel Beauty
Emporium, our customer!
Hours: 9am-6pm (PST), Monday-Friday
Email: info@nigelbeauty.com
Tel: 818-760-3902
Fax: 818-760-4243
Payment Methods
Q: HOW DO I PAY FOR MY ORDER?
A: We accept MasterCard, Discover, American Express and Visa.
Sorry, no cash, checks, travelers checks, money orders, COD's, or
other credit cards are accepted at this time.
If we add other payment forms later, we'll make an announcement at
that time. Thanks!
Sales Tax
Q: IS THERE SALES TAX ADDED TO MY ORDER?
A: Sales tax is applied only to orders which originate in California.
The tax rate is 9.00% which is the current rate in Los Angeles County.
All other orders are not assessed sales tax.
Fraud Protection
Q: WHAT WILL HAPPEN IF THE ORDER I PLACE IS FLAGGED AS FRAUDULENT?
A: One of our Customer Care Representatives will attempt to contact
you to verify your information.
Q: WHAT CRITERIA HAS TO BE MET FOR MY ORDER TO BE FLAGGED AS FRAUDULENT?
A: Any of the following can cause an order to be flagged as fraudulent:
Bill to and Ship to State or Address do not match
Order amount is over $300
IP address of purchaser is in a diferent country than the shipping or
billing address
Shipping
Q: WHEN WILL MY ORDER SHIP?
A: Ground Orders received by 11:00 a.m. (PST), Monday-Friday, will ship
within 2 days in most cases. Next Day Air and 2nd Day Air will ship
same day if received by 11:00 a.m. (PST), however, no guarantees are
made. All orders will ship within 2 business days unless noted
otherwise. Any expected delays in shipping will be notified to the
customer immediately.
Note: We will not be liable for delays in shipping caused by external
causes (i.e. natural disasters, acts of terrorism, traffic accidents,
etc.) or delays caused by the shipper (FedEx, UPS or USPS).
To insure receipt of your order, all purchases over $300 require a
signature upon delivery unless otherwise noted in comments section of
the checkout page.
Q: DO YOU SHIP TO P.O. BOX ADDRESSES?
A: We do not ship to P.O. boxes at this time.
Q: WHICH CARRIER WILL YOU USE TO SHIP MY ORDER?
A: We ship via UPS, Federal Express (FedEx) or US Postal Service (USPS) for domestic orders
including Alaska, Hawaii, Guam, Puerto Rico, and the Virgin Islands.
Returns/Exchanges
Your satisfaction is our priority. Please refer to the policies below
as a guideline.
Q: WHAT IS YOUR RETURN POLICY?
A: Nigel Beauty Emporium accepts returns for products purchased from
our website within 14 days of the shipment date, in accordance with
the following guidelines:
Shipping Damage:
Once received, please check your package for any shipping damage. We
are not financially responsible for damage resulting from mishandling
by shipper or carrier. All damage claims should be submitted to
customer service within 5 days of receipt, since Fed Ex will not honor
any claims for shipping damage unless submitted within that time
frame. E-mail digital images of the damaged shipping carton to
info@nigelbeauty.com or by calling Nigel Beauty Emporium Customer
Service at (818) 760-3902.
In order to process a return, follow these instructions.
Product(s) shipped in error or shipped as damaged:
Call Customer Service at 818-760-3902 or email us at
info@nigelbeauty.com in order for you to receive a return label. This
return label will cover all shipping costs back to our facilities.
Absolutely no returns will be accepted without an RMA (Return
Merchandise Authorization) number. Please include your name, order
number, and reason for return when sending this item back. Print the
RMA# number on the outside of the shipping carton. If we have shipped
you the wrong product or a damaged product, Nigel Beauty Emporium will
replace it at no cost to you, unless there is a difference in price.
Such price difference will either be credited (if lower cost) or
debited (if higher cost) to your credit card account.
Product(s) which caused you an allergic reaction:
Promptly e-mail digital images of the allergic reaction to
info@nigelbeauty.com so that we can provide feedback to the
manufacturer. Call Customer Service at 818-760-3902 or email us at
info@nigelbeauty.com in order for you to receive a return label with
an RMA#. This return label will cover all shipping costs back to our
facilities.
Product(s) you are returning which are unopened or unused:
If you are returning an unopened or unused item that isn’t covered by
the above conditions, you will be responsible for shipping it back to
our facility. Place the unopened product in your order box and include
your name, order number, and reason for return when sending this item
back. Nigel Beauty Emporium is not responsible for “lost” returned
packages and so we advise customers to use a shipping carrier (Fed Ex,
UPS, DHL) which provides a Tracking Number. Such returns will be
subjected to a 10% handling and restocking fee.
Ship to: Nigel Beauty Emporium
c/o Returns
11252 Magnolia Boulevard,
North Hollywood, CA 91601
Non-deliverable or refused shipments:
Any refused shipments or shipments that are non-deliverable, for any
reason other than our error, will be immediately refunded less the
amount of delivery and return shipping costs. If you have any
questions, don’t hesitate to contact us at 818-760-3902 or
info@nigelbeauty.com.
Processing of returns:
Once the items are received, we will process your return in the order
in which it was received. We normally issue a credit or refund within
3-4 days of receiving the item. Be aware that financial institutions
(banks) process the credit or refund immediately once notified, but
that your credit may take several days before it posts to your
account. You will be notified via e-mail once your return has been
processed. We also advise that you contact your bank to inquire about
when it will post to your account.
