In-Store Pick Up:

  • In-store pick up is available only for orders made on We do not take orders or payments over the phone.
  • Select In-store pick up under the “Shipping Options” before final checkout.
  • Please allow 24-48 hours to fulfill Online Orders for In-store pick up.
  • Once your order is ready, you will receive a text message from our team notifying you when your order can be picked up.

Please have a photo ID available when picking up you’re in store online order. If someone will be picking up the order on your behalf, please provide the first and last name of the individual in the note section. Or please email

Order Confirmation:

  • Once an order is placed, a confirmation number will be sent via email
  • Order not going through or pending charges?
  • If you do not receive an invoice or order number, your order did not go through.
  • Billing information errors will stop orders from fulfilling,             
  • Be sure to match your billing information to your shipping information.
  • If you attempt to process an order several times your bank will lock your card, Nigel Beauty is not liable, nor can we control banking issues. Please contact your bank. 
Nigel Beauty does not keep any billing information on file for customer protection

Returns & Exchanges:

Return Policy:

 In-Store Purchases:
  • In-store purchases are eligible for exchange or store credit within 14 days of original purchase. Items must be brought back in the original condition that they left; unopened, unused and in their original packaging with a receipt. Items not eligible for exchange or store credit are Wigs, Hair Pieces, Hot Tools, Devices, Special FX, Clearance and Close out items

Online Purchases:

  • Online Purchases are eligible for returns and exchanges within 14 days of delivery date.  Items must be shipped back in the original condition that they arrived in; unopened, unused and in their original packaging with your packing slip attached.

  • Nigel Beauty is not responsible for return freight & shipping costs.

  • Nigel Beauty does not refund shipping costs when items are returned.

  • If you wish to exchange part of your online order, you will be responsible for shipping costs to and from our facility. 

  • *Customers are liable for damaged returns in transit.

Online Returns should be shipped to:
Nigel Beauty Emporium 
Attn: Online Returns
11252 Magnolia Blvd.
North Hollywood, CA 91601

Please allow 3-5 business days to process returns.
Refunds do not include the original shipping cost.

Refunds (Online Only):

  • Please allow 3-7 business days for the credit to be posted to your account, depending on your financial institution.

Damaged Items: 

  • Please check your items for any damage as soon as you receive your package.  If any items in your order were damaged in transit, do not throw away the shipping box and packaging material as we will require images to submit a claim with the shipping carrier.
  • Please report damaged items within 5 days of receiving your shipment by emailing us at  Damaged items must first be filed as a claim with the shipping carrier before we can issue a refund or replacement as Nigel Beauty is not responsible for damage that occurs during transit.