Nigel Beauty Emporium accepts returns for products purchased from our website within 14 days of the shipment date, in accordance with the following guidelines:
Once received, please check your package for any shipping damage. We are not financially responsible for damage resulting from mishandling by shipper or carrier. All damage claims should be submitted to customer service within 5 days of receipt, since Fed Ex will not honor any claims for shipping damage unless submitted within that time frame. E-mail digital images of the damaged shipping carton to email@example.com or by calling Nigel Beauty Emporium Customer Service at (818) 760-3902.
In order to process a return, follow these instructions.
Product(s) shipped in error or shipped as damaged:
Call Customer Service at 818-760-3902 or email us at firstname.lastname@example.org in order for you to receive a return label. This return label will cover all shipping costs back to our facilities. Absolutely no returns will be accepted without an RMA (Return Merchandise Authorization) number. Please include your name, order number, and reason for return when sending this item back. Print the RMA# number on the outside of the shipping carton. If we have shipped you the wrong product or a damaged product, Nigel Beauty Emporium will replace it at no cost to you, unless there is a difference in price. Such price difference will either be credited (if lower cost) or debited (if higher cost) to your credit card account.
Product(s) you are returning which are unopened or unused:
If you are returning an unopened or unused item that isn’t covered by the above conditions, you will be responsible for shipping it back to our facility. Place the unopened product in your order box and include your name, order number, and reason for return when sending this item back. Nigel Beauty Emporium is not responsible for “lost” returned packages and so we advise customers to use a shipping carrier (Fed Ex, UPS, DHL) which provides a Tracking Number. Such returns will be subjected to a 10% handling and restocking fee.
Ship to: Nigel Beauty Emporium
11252 Magnolia Boulevard,
North Hollywood, CA 91601
Non-deliverable or refused shipments:
Any refused shipments or shipments that are non-deliverable, for any reason other than our error, will be immediately refunded less the amount of delivery and return shipping costs. If you have any questions, don’t hesitate to contact us at 818-760-3902 or email@example.com.
Processing of returns:
Once the items are received, we will process your return in the order in which it was received. We normally issue a credit or refund within 3-4 days of receiving the item. Be aware that financial institutions (banks) process the credit or refund immediately once notified, but that your credit may take several days before it posts to your account. You will be notified via e-mail once your return has been processed. We also advise that you contact your bank to inquire about when it will post to your account. After processing your return, the replacement products will only be sent to the same country as the original order.