→ Shipping Information

Shipping Policy


Q: WHEN WILL MY ORDER SHIP?

A: Ground Orders received by 2:00PM (PST), Monday-Friday, will be processed the same day and ship within 2 days in most cases. Next Day Air and 2nd Day Air will ship same day if received by 2:00 PM. (PST), however, no guarantees are made. All orders will ship within 2 business days unless noted otherwise. Any expected delays in shipping will be notified to the customer immediately.

Note: We will not be liable for delays in shipping caused by external causes (i.e. natural disasters, acts of terrorism, traffic accidents, etc.) or delays caused by the shipper (FedEx, UPS or USPS).

To insure receipt of your order, all purchases over $100 require a signature upon delivery unless otherwise noted in comments section of the checkout page.

Q: HOW ARE SHIPPING PRICES CALCULATED?

Shipping prices are based on weight, and passed on directly from UPS. As of August 2017, we have negotiated better rates and are passing those along to our customers. Compare the pricing in this example shipment to New York, NY from our North Hollywood, CA location:

Method Old Price New Price Savings
Ground $16.91 $12 29%
3 Day $53.57 26.25 51%
Next Day Air $125.70 $44 65%


Q: HOW DO FLAMMABLE ITEMS SHIP?

A: Please be advised that if you place an order for an item is considered "FLAMMABLE" it will incur an additional dangerous goods fee if you require the item to be shipped via air.

Q: DO YOU SHIP TO P.O. BOX ADDRESSES?

A: We do not ship to P.O. boxes at this time.

Q: WHICH CARRIER WILL YOU USE TO SHIP MY ORDER?

A: We ship via UPS, Federal Express (FedEx) or US Postal Service (USPS) for domestic orders including Alaska, Hawaii, Guam, Puerto Rico, and the Virgin Islands. The website defaults to using UPS but you can specify the shipping method you'd like to use in the notes section upon checkout. Check out using an available method on the website and we will either refund or charge for the difference afterwards.
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