RETURN POLICY

ONLINE RETURN POLICY

Effective as of: November 3 2023

Order Cancellations

Orders canceled after payment has been processed via PayPal will be refunded less any non-refundable PayPal transaction fees. Fees vary based on the transaction amount.

Online Returns

We accept online returns for refund only within 14 days of delivery. Exchanges are not offered.

To request a return, email [email protected] with:

  • Order number

  • Items being returned

  • Reason for return

All returns require prior authorization. Unauthorized returns may be refused and will not be returned to the customer.

Customers are responsible for return shipping costs unless the item was received damaged, defective, or shipped in error.

Return Eligibility

Eligible items must be:

  • Unopened, unused, and in resalable condition

  • In original packaging with all seals, tags, and protective wrapping intact

Products showing signs of use, opening, testing, or tampering are not eligible for return.

Non-Returnable Items

The following items are final sale and cannot be returned:

  • Clearance & Final Sale items

  • Promotional Code purchases

  • Special FX products

  • All Hair Tools

  • Shaving & Grooming Tools

  • Hair Extensions

  • Facial Hair

  • Wigs & Hair Pieces

  • Gift Cards

Nigel Beauty reserves the right to refuse any return that does not meet these requirements.

Refunds

Approved refunds are issued to the original form of payment within 7 business days of receiving and inspecting the return.

Original shipping charges are non-refundable. Refunds may be reduced by applicable processing fees, shipping charges, or restocking fees.

Restocking Fee

A 5% restocking fee may apply to:

  • Large or special-order returns

  • Refused deliveries

  • Orders canceled due to unpaid shipping charges

  • Orders canceled after team has pulled, packaged and labeled the order ready for shipment pick up.ย 

The fee will be deducted from the refund amount.

On-Hold Orders

Orders marked โ€œOn Holdโ€ may require additional verification for security purposes. Common reasons include:

  • Billing and shipping address mismatch

  • Multiple purchase attempts

  • Fraud prevention review

  • Unusual order quantities

Allergic Reactions

If you experience an allergic reaction, please email:

  • A description of the reaction

  • Photos of the affected area

  • Product usage details

Your information will be submitted to the brand for review. Responses typically take 7โ€“10 business days.

Shipping Damage Claims

Please inspect your package upon delivery.

Damage claims must be reported within 3 days of delivery by emailing:

  • Order number

  • Photos of the damaged shipping carton

  • Photos of the damaged products

Courier investigations may take up to 10 business days.

Lost or Stolen Packages

Once a package is marked delivered by the carrier, responsibility transfers to the customer. Nigel Beauty is not responsible for lost or stolen packages after delivery confirmation.

Return Shipping Address

Nigel Beauty Emporium
Attn: Online Returns
11252 Magnolia Blvd.
North Hollywood, CA 91601

Email: [email protected]

Additional Terms

  • Orders returned after delivery refusal will be refunded less shipping and applicable restocking fees.

  • Opened, used, or unsellable merchandise will not be refunded.

  • Customers are responsible for return shipping on any non-returnable items they wish to have returned to them.

  • Orders requiring additional shipping fees that remain unpaid for more than 14 days may be canceled and subject to a restocking fee.

IN-STORE RETURN POLICY

Exchanges & Store Credit

In-store purchases may be exchanged or returned for store credit only within 14 days of purchase with a valid receipt. Refunds to the original form of payment are not available.

Eligible Merchandise

Items must be:

  • New and unused

  • In original packaging

  • In resalable condition with all tags and seals intact

Non-Returnable Merchandise

The following items are not eligible for exchange or store credit:

  • Clearance & Final Sale items

  • Special FX products

  • Hot Hair Tools

  • Shaving & Grooming Tools

  • Hair Extensions

  • Wigs & Hair Pieces

  • Gift Cards

Management reserves the right to refuse any exchange or store credit request that does not meet these requirements.